Reviews

Friday late afternoon my alarm started going off non stop inside and out after a very short power cut. Could not turn it off. Called Matt after getting no off of net mums it was in the evening and he came out straight away knew exactly what he was doing, checked all sensors etc and my alarm was fixed. I would 100 % recommend Matt and would not hesitate to call him again for any alarm problems or upgrades etc.

Called Matt on the off chance as saw his advert didn't cover my area, but he agreed to visit when next in the area which was in a couple of days. He saw what the problem was, fixed it and gave me advice for future. Would definitely use him again, an all round good guy

Alarm constantly beeping in hall and needed it to be disconnected from the mains. Phoned Matt Thursday morning and he said he would call that evening. Arrived at about 6pm, looked at the mains box in garage, disconnected power and job done. Firstly I was delighted he was able to call at short notice and fix my problem but also it was a delight to meet somebody who is good at what they do and does not try and rip you off when the job is done. A great big thank you to Matt and would thoroughly recommend him.

We found my security via google, and whilst not used before Matt and his team were quick in responding to an urgent call out to solve our old system issue. Excellent courteous service from Matt who not fixed it with his call out time but also helped reset passwords, would highly recommend.

Matt assisted with a not urgent but very urgent for sanity request and the benefit of using a local company meant he was on site almost immediately. Highly recommend for their expertise, service and care. Matt decommissioned an existing alarm system that I had not used since moving into the house but decided to beep and then go off in the early hours of morning, scaring my kids especially. Very reasonable charge as well. Thanks Matt and Rachel.

Matt was very helpful, arrived on time, respected our home, carried out a quick siren battery replacement and then reset code that I had forgotten! All at a very competitive price. Would highly recommend.

Matt arrived on time and with little prior notice. He was courteous and pleasant and checked and reprogrammed my 25 year old alarm system. It was obvious that he was very familiar with all sorts of Alarm systems. Well recommended.

Matt and Rachel were great at getting us quotes, providing advice and installing the products quickly and tidily. Highly recommend.

Very professional ,quick response time ,very helpful in answering questions i had, it was a pleasure doing business with Matt i would highly recommend him ,Thankyou

Our two years experience with Matt and Rachel of MyAlarm Security is entirely positive. Matt is a highly professional, experienced and kind man who takes the trouble to explain in detail various aspects of his security system. We are very glad that we have chosen his company to take care of the security of our home. We would recommend Matt and his company to anyone wishing to have a reliable domestic security system. Thank you Matt and Rachel for your hard work!

Matt came to fix a fault with my Mum's house alarm, and I can't recommend this company enough. It would have been easy for a company to come in and try to up-sell my elderly mum a new alarm system or take advantage, but Matt found and fixed the fault quickly, and also gave her some helpful tips on how to use the alarm properly (which we had been doing wrong for the last 18 years!) I was hesitant about getting a company in to look at the alarm, but I needn't have worried - I would 100% recommend this company, especially for those who are elderly or vulnerable. They are a family run business, and are both trustworthy and reliable. Thank you!

We recently had an alarm system installed by MyAlarm Security, and we couldn’t be happier with the service. Matt and his team were incredibly efficient, professional, and took the time to tailor the installation to our specific needs. The pricing was very competitive, and the whole process was smooth from start to finish. We now feel much more secure in our home, and I wouldn’t hesitate to recommend them to anyone looking for a reliable home security solution. Thanks again!

Excellent service and high quality material from myalarm. Matt installed CCTV system to our flat and commercial building. Installation was very precise and accurate. Nice, clean and tidy work. After installation support and help was fantastic. Clear communication from beginning and reasonable price in area. Highly recommended :)

We had a old alarm removed and a new wireless alarm installed by Matt and he explained everything to us and helped us set it up via the app so we could view it on our phone ,I can honestly say his service is superb and we would highly recommend Matt's company to anyone, and all at a very reasonable price, thank you we are so pleased with our new alarm .

Matt attended today to remove my old system and install a new one. He was very efficient, his work was clean and very professional. He fully explained the new system which is easy to operate. I would highly recommend Matt and his company.

Highly recommend Matt and his team. First class advice and first class install. Could not be happier with the service we received. Thanks again.

If you are looking for an amazing system and a professional to install it and maintain it, then look no further. MyAlarm is an amazing company and Matt has so much knowledge and experience that you will not be disappointed.

Thank you to Matt for your company's great service. We would highly recommend MyAlarm Security. Give them a call!

Matt installed our buglar alarm system today, he did a superb job, nothing was to much trouble, he was professional, explained everything in layman's terms cleaned up afterwards, I would recommend him highly, if you need an alarm system, this is were you want go

Alarm stopped working after a power cut. Matt was punctual, identified the problem quickly and fixed it efficiently. I would recommend him.

I can highly recommend MyAlarmSecurity. I emailed them late at night with an issue I had with my alarm and had a reply early the next morning. A phone call, and Matt was able to come out within a couple of hours. Very friendly, professional service and advice. Thank you Matt and MyAlarm security for your help.

Our experience with MyAlarm Security was entirely positive. Matt was able to come round the day after we phoned, explained everything very clearly and even brought a demonstration pack so we could see the equipment. He gave an on the spot quote which was significantly lower than another local company and was able to fit the security system the following week. He was very knowledgeable, professional and friendly, and the fitting process was clean and efficient. We wouldn't hesitate to recommend MyAlarm and are very happy we decided to use their service. Thanks Matt and Rachel.

Excellent service by Matt. So pleased with new alarm fitted. Arrived on time, excellent throughout and everything explained so well. Sarah Barwick

Great service by the team. Matt is honest and listens to what you need over trying to sell. He set it all our alarm quickly and professionally and gave great advice.

Excellent from every point of view -- highly recommended

Great service from Matt, very professional job. Highly recommend this business.

Great service form Matt. Responsed to a call at 3am and arrived within 30 minutes. Highly recommended MyAlarm Security.

I would highly recommend MyAlarm Security services. I needed to get my alarm serviced. I found MyAlarm Security’s details on the website as one of the local company around Bexley. I had also come across a recommendation on Nextdoor app for the same company. Therefore, I gave Matt a call and explained the service that I needed. He understood my requirements and provided clear communication. We agreed on the price for servicing my house alarm which was reasonable and competitive amongst the other providers. Matt came around the same day and did the job to my satisfaction. He is knowledgeable in his area of expertise and knows what he is doing. He did a walk through of the alarm system which was helpful. Overall, Matt is professional, friendly and does a good quality job. Hence, I am happy to recommend his services based on my experience.

Hi Matt thank you for your prompt service ,great job, great advice ,will certainly use you again ,cameras and alarm all working fine Colin

Very happy with our new alarm installation today. Matt gave a helpful explanation of the options, installation was very neat and accommodating to our needs. Good system and good value, considering it is a professionally installed alarm rather than a DIY kit and not got silly ongoing monthly costs. Would definitely recommend.

Choosing the system I needed was straightforward as the website was set out so clearly and concisely, including the cost. As I was self-isolating, the survey was carried out via facetime, which was perfect. On the day of fitting, Matt arrived exactly at the time he said he would and was very organised. Once the alarm was fitted, he was so patient too as he helped me set up the app on my phone and made absolutely sure that I was confident in arming/disarming the system. I cannot fault the service I received.

We spent a lot of time researching a new burglar alarm system and are very pleased we chose MyAlarm. Matt spent a lot of time explaining all options available and we chose the alarm with full HD cctv. Matt carried out the installation a week later with great respect to our home and fittings. Work was completed inside of a day, after which Matt cleared up the minimal mess made through drilling etc and although quite late in the afternoon, spent a lot of time fully explaining how to operate the alarm and Cctv. A first class product and installation by Matt and is highly recommended.

We have no issues with giving a reference to Matt at My Alarm. Matt was very professional, he listened to what we wanted from our CCTV and Alarm installation and was very helpful with his recommendations. The work was carried out without any hassle and we are very pleased with the product. This is a family run business, so no middle man or franchise, but the level of care and professionalism was second to none. The after sales service is superb, and we would highly recommend Matt and MyAlarm. You will not be disappointed.

The engineer was very efficient and our community centre members were very pleased to get the problem with the security door-entry fault sorted.

Thank you Myalarm security for installing my new alarm home security system. Its great and the app feature gives me peace of mind when out and about. Would highly recommend this company to anyone looking to have an alarm system installed.

Highly recommend MyAlarm security, right from the start Matt was extremely helpful, booked a date and turned up on time, very professional, friendly, fitted everything and took the time to explain how it all worked, even repaired a loose phone wire whilst up the ladder saving me the hassle , great job

He ensure the all devices had the batteries checked and the panel is working as it should be. He provided great tips about how to make the devices more user friendly and effective.

Fast, efficient, polite and informative

Great service .. very happy with alarm, good quote cheaper than a previous quote ! Arrived on time, work finished within 5 hours, Matt really nice guy, set app up for me explained everything easy to use, even sprayed sensors for me to match windows, left house clean tidy will definitely recommend to friends

Matt the owner was very professional from start to finish. Nothing was too much trouble. He was polite and respectful in my home. He was so tidy and left no mess. He made sure I fully understood how to work the system before he left and I didn’t feel rushed. There was no hard sell to buy any extras that I didn’t need. It’s good to know I can call for help after installation should I need it and Matt is the point of contact. Very pleased. No hesitation in recommending this company. Thank you

We are extremely please with the Alarm, Matt was so helpful in expaining everything to us, there was no mess, we would not hesitate in recommending Matt to anyone.

Matt was very helpful and gave us some great advice before we agreed to have an alarm fitted. He knows his stuff but didn't pressure us to buy anything we didn't want. It was easy to get appointments for a free survey and the installation at suitable times. Matt was very efficient and his work was of a very high standard. He explained everything so that we could understand exactly how the system works. The installation only took a couple of hours, Matt tidied up as he went along and didn't bother us unnecessarily. We would definitely recommend Matt to anyone looking to have an alarm system fitted.

Matt was so helpful from the start, from choosing the best package for us, to making sure we were completely happy with how to use it...always on hand for any queries and very reliable...would highly recommend

MyAlarm Security are a very professional and reliable company with competitive rates!

Matt is very professional and gave us some great advice regarding our installation. I would highly recommend them

Highly recommended.

Overall great service, keen to ensure all working well. Matt came back next day when there was an issue with the internet connection - old fashioned service - excellent!

Matt was hardworking, conscientious and a very tidy worker. Explained exactly what CCTV cameras needed to go where and why. I have no hesitation in recommending him.

Called on Matt last minute to come and sort my shops alarm out and what a fab job he done very professional and reliable

One of our big concerns when originally having a system installed was whether we could rely on someone to come out maintain the equipment. They arrived on-time, as agreed and was super helpful. Identified a battery that could have lost charge in a few mnths so replaced it for us. Was very thorough and checked all sensors, bell box alarm and did a full system test. Couldn't be happier and booked again for next year!

Turned up on time, very tidy worker and explained how to use alarm and apps clearly. Very impressive.

The service Matt provided was efficient, well explained, to a high standard, installed neatly and cleanly and he was a nice guy too, trustworthy.

Turned up at agreed time and fitted alarm as we had agreed. When fitted he explained how it worked and connected to my phone. Matt cleaned up as he went and explained how different things worked. I have no hesitation in recommending him to others

Polite and efficient. Gave us time to understand the system.

Very well satisfied very clean work friendly and helpful.

We couldn’t be happier with the work that Matt done. He was tidy, on time and very professional. I would highly recommend him

Excellent job from start to finish.

No hard sell. Excellent work and all was explained patiently.

Amazing job. System is easy to use, pet friendly and has given us real peace of mind. Matt was excellent throughout, highly recommended.

Excellent service - very happy with work completed. Very helpful and reliable. Highly recommended.

A new alarm installed to our home. Very pleased with entire experience from start to finish. Would highly recommend.

Matt did a fantastic job. He was courteous, knowledgeable and professional and clearly takes pride in what he does. The job was completed on time, to an agreed cost and Matt was very tidy, you really wouldn’t have know he was here. I would not hesitate to recommend him to others. Very pleased that we chose this Company for our alarm.

Nice man. Expert in his field. Would highly recommend.

Matt was a pleasure to deal with and nothing was too much trouble. His attention to detail and quality of workmanship is excellent. The price of the system was also very competitive.

We required a wireless alarm with installation. This is a Great system, very easy to use and I’m looking forward to utilising the App. Installation was quick even with loads of additional tradesmen working on the house. Overall we would highly recommend.

Matt did a great job installing our house alarm, sensors and keypad. Friendly, polite and full demand on how it all works. Highly recommend.

Excellent service. Prompt and no pressure quotation, efficient and professional installation. Good after service too.

Our new security alarm system was installed efficiently and for a competitive price. Matt was very helpful both when quoting and during the installation.

I was extremely pleased with my house alarm engineer. He exchanged my control panel and was really quick and efficient. The quote was very reasonable and from start to finish he was very clean, tidy and professional. I would highly recommend this company. A star!

The work was carried out in a very professional manner. There was no mess and the installation was very neatly done. Very polite and friendly.

I found the engineer to be friendly, clean in his work, answered any questions put to him. All round good guy.

I had a house alarm installed at my property as I had an attempted burglary. They provided a reliable, friendly and professional service. There engineers were very knowledgeable and advised us what we needed to make our property more secure. They installed the alarm system in a few hours and showed us how to work it. They were very tidy and cleaned up as they installed the alarm system. It’s the best investment I made. I would definitely recommend them to my friends and family. I am very happy with the alarm system and it is easy to use.

Really good service. From start to finish I was really happy with the job. Highly recommend to anyone wanting a professional alarm system fitted.

I cannot fault Matt about anything. His service was top notch from start to finish. His communication was fast and responsive. When he came round for the survey and quote, he was honest and did not try to sell us extras that we didn't need. He was punctual and fitted the full system within 5 hours. He made no mess and the workmanship was to a high standard. He programmed the system then talked me through it. Easy. It is a great system that is easy to use and very effective. If you're looking for home security system, I would highly recommend that you call Matt from MyAlarm Security.

Very polite, quick response to request and work carried out speedily and efficiently. Advice given to us on a new system.

Amazing service. Would highly recommend Mat, his service, knowledge, reliability, cleanliness and standards. Will recommend to all my customers and friends. Credit where it’s due. Regards Jacki

Very happy with the service we received. Matt arrived on time, and is clearly very knowledgable. He got our alarm system up and running in no time, and stayed to ensure we was completely happy with how the system works before leaving. We will definitely be recommending him to our family and friends.

Very, very good, very helpful, polite and reliable. Very good workmanship, very tidy, cleared away behind him and very polite and reliable man, also bonus local and knew his trade.

I can’t recommend Matt highly enough. It took longer to do job (faulty product from Argos and my phone to blame) but Matt still charged agreed price. He spent time not only explaining the bell but also advised on other non related security issues I asked him about. He was nothing but polite and helpful even ordering a replacement chime from Argos and returning once in stock 2 days after to complete the job (no extra charge even though that was not his fault). I have already recommended Matt to family, friends and neighbours and would have no hesitation in recommending him. Thanks Matt.

Had a new alarm fitted. Matt was very polite and explained every about it including dummy runs. Look no further if you need an alarm. Top man.

Professional, responded promptly to a phone call. Took care and extra time to get the job completed. Would have no hesitation in recommending Matt to others.

Matt is a very personable person. Friendly, knowledgeable and polite. There's been a few hiccups with system (mostly to do with internet and app), but Matt has promptly fixed any issues. Highly recommend Matt. Really good security system installed.

Very professional. Fantastic effort to install all the wiring within a very difficult loft. Excellent technical knowledge. Very happy with the work undertaken.

Very happy with the quality of the work done. Matt explained everything clearly throughout the installation. He was very conscientious and tidy. The finish was of a high quality and left no making good to worry about. We would highly recommend Matt.

Matt was excellent. The work was done to an extremely high standard, at a very reasonable price and we are exceptionally pleased with it. He took the time to make sure we both knew how to work it and to set it up on our phones and PCs. We are very pleased that we chose him for the work. He is extremely professional and meticulous about tidiness.

Very professional service, very clean and tidy work ethic, explained fully how to use the complete system several time. Would highly recommend this company.

I cannot fault the workmanship of Matt. He worked diligently the entire day, keeping me updated of progress as he went. He ensured he tidied as he worked and was incredibly put and courteous. The finished works demonstrate Matt's professionalism and attention to detail. He spent time demonstrating the system and helped set up the apps on my phone. Nothing was too much trouble. I would highly recommend My Alarm to anybody wanting a trustworthy and competent company.

Matt did an excellent job in fitting a new alarm system for my home. He takes pride in his work, was courteous and very tidy. Would thoroughly recommend his services.

Matt was so professional and installed everything within an hour. Fair price too. Highly recommend.

Matt completed our Intercom installation with efficiency, tidiness and speed. I will definitely recommend. Thank you.

Had an alarm fitted, speedy and efficient service.....Matt even provided great after sales service when I forgot my password during a senior moment ....thanks Matt

Excellent service very pleased all works completed as promised very professional.

I cannot recommend Matt enough. He was polite, quick, efficient and is super responsive to texts. I needed an upgrade to my current alarm system and he gave a quotation within 24 hours and was able to fit the following week. I’m very happy with my new system and feel super secure.

Just moved into a rental property and the alarm had gone off. Didn’t know the code and property maintenance company couldn’t help so found this company on the internet. Matt arrived promptly and explained what he was doing to resolve the issue. He helped me reset the code and how to use it going forward. Very grateful that there are companies like this to help out in emergencies.

Excellent service all round would definitely recommend.

Excellent service, would highly recommend. Tidy and professional.

Readily available, got the job done in 1 hour, no problems.

Matt offered practical advice both on our existing inherited system and a new Alarm without being at all pushy for business. We opted for new more tailored system given a rear extension and could include new pet sensors and vibration sensors. All fitted within a day and Matt is extremely tidy. Where the new external Alarm box didn't cover entirely where the old box had been Matt even filled in the render and painted around this. Very happy with system, love the remote activation via the key fobs and the functionality of the mobile app to arm/un-arm the system and receive updates anywhere.

Prompt, helpful, polite. Even has his own vacuum cleaner! Gave us advice for upgrades for our old system in our new home.

Very happy with Matt’s work. Timely, on budget and courteous.

Very efficient and tidy. Alarm was fitted and well explained. Mobile phone app associated is very useful.

Matt visited a few hours after I first contacted him and advised what set up I needed to replace my old alarm and provided a quote an hour later. On the day he happily worked around my daughters nap times so as not to wake her. We're really happy with the work done and can't recommended him enough.

Great work with Matt will use again.

Matt was very professional throughout, from initial contact to signing off the job. His work was very neat and tidy and you can see he takes great pride in his work to deliver his customers a high standard of workmanship. Matt kept good communications throughout, offered his expert advise on the system to use and we would definitely use him again in the future and would recommend him. Thanks Matt.

Piece of mind, no issues, good bloke Matt.

Quick response to my enquiries. On time and very good work. Full instructions on how to use the new alarm system and set to my requirements

Excellent, easy to use alarm. Installer kept in touch re arrival times etc. Good to have someone who turns up as promised. Tidy work.

Arrived on time. Simple to use alarm system with vibration sensors. Very tidy.

Was very impressed with everything, he even brought a hoover with him! Great quote and really helpful guy, went out of his way to ensure we got what was right for us. Very friendly and very knowledgeable.

Alarm and CCTV system fitted at home and business premises. Very happy with systems and high standards of workmanship. Explained well and engineer very knowledgable. Would highly reccommend.

Very reliable and professional, reasonable cost.

He was so tidy and a perfectionist. He was very good at explaining what the alarm system did and how it works.

Fantastic company. Would definitely recommend to others needing security systems installed.

True story, the wheel in my van fell off the other day, literally fell off while I was driving... I ended up waiting 34 hours to be recovered because I wasn’t covered properly. I sorted out break down cover the next day (Little good it did me at the time, though!). I decided rather than wait till I was burgled, I’d ask Matt to sort my home security. I don’t want to wait till my home is broken in to before I then sort that out, too! My wife and children are far more important than my van! It’s always after the fact or post issue that I get things sorted, but this is too important. Matt was round quickly and scoped everything out. Wasn’t a massive quote at all, was really pleased with it, and all getting done very soon. Couldn’t be happier.

Informative and reliable and a competitive price.

He is very professional, helpful and great customer service. He was very accommodating.

Very professional and courteous. Excellent service.

Everything he done was good .